We booked this for a multi family getaway on Thanksgiving week. It was a great setup for two families which included having multiple amenities for a toddler. (Great game room in basement where we spent lots of time) During our stay we had a leak and issue with our dryer which prevented us from washing our towels, I messaged the hosts and within 10 mins we had a response, additional towels on the way and a plumber on the way. The hosts communication was amazing and even let us have a late check out as our flight got delayed and toddler needed somewhere to nap. Honestly probably best hosts I’ve ever communicated with while renting home before.